Consumer Systems Support Analyst- Level 1 (Contractor) at Chevron – Philippines

Chevron is one of the world’s leading energy companies, with approximately 60,000 employees working in countries around the world. We explore, produce and transport crude oil and natural gas; refine, market and distribute fuels and other energy products; manufacture and sell petrochemical products; generate power; and develop future energy resources, including biofuels and geothermal energy.

Job Details:

Job title:   Consumer Systems Support Analyst- Level 1 (Contractor)

Job ID:  CSSC41213

Location:  Makati, NCR (Manila), Philippines

Job Description:

Chevron is accepting online applications for the position of Consumer Systems Support Analyst- Level 1 (Contractor) located in Makati City, Philippines through May 6, 2015 at 11:59 p.m. (Eastern Standard Time).

Position Details:
Responsibilities for this position may include but are not limited to:

Support and resolve stores Back Office Systems issues related to hardware and software applications, assist store personnel with basic BOS PC issues

  • Logs and tracks all calls using a call tracking tool, responsible for escalating calls as appropriate, and ensures eventual resolution of the incident
  • Tracks incidents, documents problems and solutions, and records all activity and communications
  • Guides Retailer or Store manager through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational
  • Provides training for procedural problems associated with the supported applications and related components
  • Analyzes issues, establishes priorities, anticipates consequences, makes decisions and takes action with fine attention to detail
  • Coordinates efforts with other support teams
  • Ensures that analysts are able to update or close their tickets and provides updated process documentations

Required Qualifications:

  • Bachelor’s Degree in IT, Computer Science, Engineering or other relevant fields
  • At least 2 years experience in providing IT helpdesk support/call center/customer support
  • Experience in documenting customer issues and work processes
  • Proficient in the use of MS Office applications
  • Good oral and written communication skills
  • Outstanding skills in teamwork and customer engagement
  • Must have the propensity to work in a proactive, result-oriented, and customer-focused environment
  • Enjoy working with people of diverse cultural backgrounds
  • Willing to work on night shift

Relocation Options:
Relocation will not be considered.

International Considerations:
Expatriate assignments will not be considered.

Application Method:

To apply for this position, CLICK HERE TO APPLY NOW

 

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Obineme Ndubuisi Micheal, Editor, Content, Technical and Creative Writer covering the entire value chain of the Energy, Mining, Oil and Gas Industry. Oil and Gas Republic focused its publication in Renewable/Energy, Mining, Oil & Gas Industry.
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