Consumer Systems Support Analyst- Level 1 (Contractor) at Chevron – Philippines

Chevron is one of the world’s leading energy companies, with approximately 60,000 employees working in countries around the world. We explore, produce and transport crude oil and natural gas; refine, market and distribute fuels and other energy products; manufacture and sell petrochemical products; generate power; and develop future energy resources, including biofuels and geothermal energy.

Job Details:

Job title:   Consumer Systems Support Analyst- Level 1 (Contractor)

Job ID:  CSSC41213

Location:  Makati, NCR (Manila), Philippines

Job Description:

Chevron is accepting online applications for the position of Consumer Systems Support Analyst- Level 1 (Contractor) located in Makati City, Philippines through May 6, 2015 at 11:59 p.m. (Eastern Standard Time).

Position Details:
Responsibilities for this position may include but are not limited to:

Support and resolve stores Back Office Systems issues related to hardware and software applications, assist store personnel with basic BOS PC issues

  • Logs and tracks all calls using a call tracking tool, responsible for escalating calls as appropriate, and ensures eventual resolution of the incident
  • Tracks incidents, documents problems and solutions, and records all activity and communications
  • Guides Retailer or Store manager through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational
  • Provides training for procedural problems associated with the supported applications and related components
  • Analyzes issues, establishes priorities, anticipates consequences, makes decisions and takes action with fine attention to detail
  • Coordinates efforts with other support teams
  • Ensures that analysts are able to update or close their tickets and provides updated process documentations

Required Qualifications:

  • Bachelor’s Degree in IT, Computer Science, Engineering or other relevant fields
  • At least 2 years experience in providing IT helpdesk support/call center/customer support
  • Experience in documenting customer issues and work processes
  • Proficient in the use of MS Office applications
  • Good oral and written communication skills
  • Outstanding skills in teamwork and customer engagement
  • Must have the propensity to work in a proactive, result-oriented, and customer-focused environment
  • Enjoy working with people of diverse cultural backgrounds
  • Willing to work on night shift

Relocation Options:
Relocation will not be considered.

International Considerations:
Expatriate assignments will not be considered.

Application Method:

To apply for this position, CLICK HERE TO APPLY NOW


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